What does this Privacy Notice cover?

This Privacy Notice provides information regarding the processing of your personal data when using services from RP Hope as:

1. a visitor to the website, or

2. a user of the mobile enabled application

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This Privacy Notice explains what personal data are processed about you; why we are processing your personal data and for which purposes; for how long we hold your personal data for; how to access and update your personal data, as well as the options you have regarding your personal data and where to go for further information.

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What personal data do we process about you? 

Collection of information

This information may be either:

• Information that you provide to us - when creating an account profile, we will ask for your name and e-mail address, your contact preferences and information necessary for answering any security questions. If you decide to become a member of an offered program or app user we may ask you to provide further personal data necessary for the performance of such services and/or authentication, such as communications preferences and mobile number;

• Information that we obtain through your use of our services - we will also collect information about how and where you use or purchase services and products. Such information may include electronic device information, IP addresses, log information, browser type and preferences, location information, online identifiers to enable ‘cookies’ and similar technologies. Your purchase history includes data regarding (i) specific products you buy, (ii) the total amount of your purchases per transaction, (iii) the time and place of the purchases you make and (iv) the payment method you use, including payment methods embedded in the apps (such as mobile payment option);

• Information gathered through social media pages - When you communicate with us through a social media page (for example, when you comment on, share or react to a post , upload media, send a personal message or subscribe), we may receive personal data about you such as your user name, profile picture, hometown, email address and gender. We will use any personal data received from social media in accordance with this Privacy Notice. 

 

Why do we process your personal data?

The personal data covered by this Privacy Notice are only processed:

• with your explicit consent;

• where it is necessary to conclude a transaction with you

• where it is necessary for the purposes of the legitimate interests pursued by the company

• where it is necessary for us to comply with a legal obligation.

 

Where the processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.

 

Who is responsible for any personal data collected?

RP Hope will be responsible for processing your personal data.

 

For what purposes do we process your personal data?

We process your personal data for the purposes of:

• provide our products and deliver our services to you;

• managing relationships and marketing such as maintaining and promoting contact with you;

• account management including account verification (that is, ensuring that only you or someone you have authorized can access your account and information);

• performance of and analysis of market surveys and marketing strategies;

• promotions and contests or for a secondary purpose where it is closely related, such as:

• storing, deleting or anonymizing your personal data;

• audits, investigations, dispute resolution or insurance purposes, litigation or defense of claims;

• statistical, historical or scientific research; or

• legal and/or regulatory compliance.

 

Communication and marketing - your choices

If you have consented to receive communications you may receive offers that are tailored towards your preferences based on the information gathered about you from the various sources described above in order to provide you with better products and increasingly tailored services.

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We may send you service updates and notifications without your advance consent only where such updates and/or notifications are necessary for the proper functioning of the apps or other services that you use.

You may receive pertinent offers and communications by different channels and you may update your subscription preferences via your personal profile settings anytime or use the unsubscribe functionality for the different digital channels.

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Your rights in relation to your personal data

We aim to keep our information as accurate as possible. You can request:

• access to your personal data;

• correction or deletion of your personal data (but only where it is no longer required for a legitimate business purpose such as completing a retail transaction);

• that you no longer receive marketing communications;

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To make any of these requests please email info@rphope.org and submit your request.

 

Who can you contact if you have a query, concern or complaint about your personal data?

If you have any issues, queries or complaints regarding the processing of your personal data, please contact us at info@rphope.org.

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Cookies and similar technologies

We use cookies and similar technologies that collect and store information when you visit our website or use our apps. This is to enable us to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website. You can control and manage your cookies preferences by adjusting your browser settings or using the pop-up form (when available) or submitting the request via an email to info@rphope.org and notifying us of your concern. 

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Who will we share your personal data with?

Your personal data are exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:

• With your consent, authorized third party companies that may supply products and/or services

• Authorized service providers involved in mobile payments (such as PayPal, Apple Wallet or Android Pay);

• Authorized agents, licensees, service providers, external auditors and/or subcontractors

• A competent public authority, government, regulatory, supervisory, investigative or fiscal agency where it is necessary to comply with a legal or regulatory obligation

 

How long do we hold your personal data for?

Personal data processed will be deleted or rendered anonymous (such that it will no longer be possible to identify you);

1. every 5 years

2. without undue delay upon you requesting that your account profile is deleted; or,

3. after 3 years for all subscribed services from our last interaction with you (that is where you have not used our services for 3 years).

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Changes to this Privacy Notice

This Privacy Notice may be changed over time. 

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